Processing Refunds
Follow the steps below to process a refund in the FWAR module.
1. Open the Adjustments Section
From the menu, navigate to:
Adjustments → Enter Adjustment Memos
2. Locate the Property Record
Search using the Prop_ID to find the record related to the refund.
3. Select the Applicable Invoice Payment
Identify and select the payment tied to the invoice that requires a refund.
Important: Refunds must always be initiated from the payment linked to the invoice being refunded.
4. Initiate the Refund
Click on the Refund icon to begin the process.
5. Complete the “Adding Refund” Window
Fill in all the required fields.
Memo Date, Amount, Description.
Distribution- This can be adjusted if it is requested.
Double-check the accuracy of the information before proceeding.
6. Generate and Post the Adjustment Records
Print the Adjustments Journal for documentation.
Post the Adjustments to update the system records.
7. Print the Treasurer Report
Print the Treasurer Report to ensure accurate record-keeping and filing.
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